AI may increase the scope of work tasks where a worker can be removed from a situation that carries hazards such as stress, overwork, musculoskeletal injuries, by having the AI perform the tasks instead. This can expand the range of affected job sectors beyond traditional automation into white-collar and service sector jobs such as in medicine, finance, and information technology. As an example, call center workers face extensive health and safety risks due to its repetitive and demanding nature and its high rates of micro-surveillance. AI-enabled chatbots lower the need for humans to perform the most basic call center tasks. Machine learning used for people analytics to make predictions about worker behavior could be used to improve worker health. For example, sentiment analysis may be used to spot fatigue to prevent overwork. Decision support systems have a similar ability to be used to, for example, prevent industrial disasters or make disaster response more efficie...
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